is APPROVED by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. exhibited satisfactory customer service. Click here to learn more.

Best way to reach

Customer Support Experience


Other ways to contact
195 Broadway, Floor 25, New York, NY, 10007


Shipping Speed

Pkg Fit and Quality

View Shipping Policy

Returns & Refunds

Ease of Returns

Refund Speed

View Returns Policy


The Knot Inc. (XO Group Inc.), Weddings for the Real World, is one of the world's leading wedding media and services companies, providing today's to-be-weds with comprehensive wedding planning information, interactive tools, and resources. With a fresh voice and real-world sensibility, The Knot has extended its brand to every venue brides and grooms turn to plan their weddings -- online at the #1 wedding website,, and on newsstands and in bookstores nationwide. Check out our life stage offerings at, or

Company Statement

Congrats, you're engaged! The Knot Shop offers the season's must-have products that will make your wedding special. Select from hundreds of personalized gift ideas, decorations and favors that will wow your guests. Let us help make your day the best one ever! Email us at or call us at 800.390.9784.