wag.com is rated ELITE by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. wag.com earned the highest possible service rating. Click here to learn more.

Best way to reach wag.com:

Customer Support Experience


Other ways to contact wag.com

10 Exchange Place, 25th Floor, Jersey City, NJ, 07302


Shipping Speed

Pkg Fit and Quality

View Shipping Policy

Returns & Refunds

Ease of Returns

Refund Speed

View Returns Policy

About wag.com

A member of the Quidsi family of sites, Wag.com offers a complete assortment of pet products for dogs, cats, birds, fish, reptiles and small animals. From food and treats to toys and pampering must-haves, Wag.com carries thousands of products from hundreds of brands. And with our easy navigation and myLists feature, you can find and reorder your pet's favorites in a snap.

Company Statement

What we sell may be physical goods, but what truly sets us apart is our service. With 1-2 day delivery to most of the continental US, free shipping on any order over $49, 24/7 in-house customer care, and 365-day return policy, we aim to treat our customers with incredible service at every turn.