Shop New Balance - shopnewbalance.com Customer Service Ratings at STELLAService

STELLAService's take

It is no surprise that New Balance's top quality product is complimented with excellent customer service. Its informative web site makes it a pleasure to make an informed purchasing decision. In-depth user reviews, availability, great photos and tons of information await customers at every product page. Standard shipping with New Balance is fast but even speedier options are available if need be. Plus, all orders over $99 ship for free. New Balance has a reputation for fantastic shoes, but if you have questions, call or email the company's professional support staff who are passionate about helping each and every customer.

User Experience

Very clean, easy navigation and good site organization make ShopNewBalance.com a walk in the park. Product pages are great with detailed information, lots of in-depth user reviews, inventory and shipping info and great pictures to help you decide. Their shopping cart provides a shipping estimate and with lots of payment options and quick guest checkout. Shopping is fast and comfortable, just like you'll be in your new shoes.

Shipping and Returns

Standard shipping is really fast but if you're in a rush, expedited shipping is available. We love that orders over $99 ship free and that returns are so easy. Just print out a pre-paid label from their web site, attach it to the outside of your box, and drop it in the mail.

Customer Support

Live support is offered Monday through Saturday over the phone and by email. There's no hold time and the phone representatives are friendly and interested in solving customer problems. All email responses come back in under four hours with brief, yet clear and sincere replies.

About Shop New Balance

New Balance began as a Boston-based arch support company in the early 1900's, developed into a specialized shoe manufacturer in the 1970's, and has grown to become a leading global athletic products company. For over 100 years New Balance has remained committed to a core set of values that include integrity, teamwork and total customer satisfaction.