Sears.com is rated EXCELLENT by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. Sears.com earned an Excellent rating, which represents a general high quality of service. Click here to learn more.

Best way to reach Sears.com:

Customer Support Experience

Phone
Chat

Other ways to contact Sears.com

https://facebook.com/sears
3333 Beverly Road, Hoffman Estates, IL, 60179

Shipping

Shipping Speed

Pkg Fit and Quality

View Shipping Policy

Returns & Refunds

Ease of Returns

Refund Speed

View Returns Policy

About Sears.com

Members get more at Sears. Our Shop Your Way program, a free, members-only program and shopping community that offers rewards, personalized deals, product reviews and services – creates new convenience by connecting all of the ways to shop – in store, at home, online and by phone. We provide members with the best products, service and delivery. They can shop online and get free store pick up the same day, or get free standard shipping on orders above $59. Plus, we offer 100M+ items via Sears Marketplace, and a nationwide network of professional installation services.