drugstore - drugstore.com Customer Service Ratings at STELLAService

STELLAService's take

Founded in 1998, Drugstore.com has built its reputation on offering a wide product selection and high quality customer service. Generally, shoppers tend to have a variety of questions when shopping for health care products and Drugstore.com's support staff is up to the challenge. Open 24/7, the company's knowledgeable employees are quick to respond via call or email support. However, a call or email might not be necessary given the extensive product information provided on its web site. No matter how your question is answered, you can rest assured that the ordered product will arrive in a speedy manner.

User Experience

Navigation of Drugstore.com is pretty quick and easy and search is good but basic, making it easy to zero in on just what you're looking for. Product pages are very good with extensive detail and even ingredient lists for some items. Customer reviews on each page are also very helpful and easy to sort through. Four clicks for checkout makes the process super-quick and a load of different payment options makes finishing up totally easy. In addition to their retail site, check out their blog, which focuses on customer service and experience in addition to other topical health-related issues.

Shipping and Returns

Drugstore.com has an outstanding shipping policy with great international options and free shipping for orders over $50 (and a some under $50 as well). Delivery is fast, almost always arriving in one to three days. Returns are painless as they email you a pre-paid label to print out so all you have to do is drop your package in the mailbox on your next trip out.

Customer Support

24/7 email and phone support in both English and Spanish means you can get answers if you're up at 2am with a cough or struggling with allergies after a Sunday picnic. Expect no holding time for calls, and an authoritative, friendly staff to help you with any question or issue. Email turnaround time is usually within 12 hours and are both personal and friendly.

About drugstore

Drusgstore.com is a leading online retailer of health, beauty, clinical skincare, vision, and pharmacy products. They provide a convenient, private, and informative shopping experience while offering a wide assortment of more than 55,000 non-prescription products at competitive prices.