Launched in February of 2011, DiscountFilters.com delivers air and water filters to its customers in a fast, easy, and secure manner. Not only does the site offer free shipping and free returns on all purchases, 90 percent of orders ship from its headquarters the same day, allowing customers to receive their orders in record time. The site's guided selection process also takes the guesswork out of ordering filters, finding the option that best fits each of its customers' needs. Its filters are sold and supported by real people, offering live support and guaranteeing each and every sale. To help achieve DiscountFilters.com's goals of keeping its customers' air and water clean, extending the life of their equipment, and decreasing their utility bills, the site sends out individual reminder emails to its customers when it is time for them to change their filter. DiscountFilters.com is committed to customer satisfaction and a seamless customer experience.
When we created DiscountFilters.com, our goal was to create the best possible experience for our customers. We provide a level of service and availability that encompasses the entire buying cycle. Our approach to customer service is to remove complications for our customers, making their time spent with us simple and stress free. This starts with customer research. By building industry leading tools to make the shopping experience easier, and having actual people with industry expertise available to answer any questions, we are able to match our customers with the correct product the first time, providing buyer confidence. Once customers have found their product, we offer free shipping, both ways, to ensure they understand their costs on the front end and take comfort in our no hassle, no haggle return policy once the order has been placed. Finally, we understand that customer service doesn’t end with the sale. We provide many opportunities, including email, chat, and phone, to communicate with us on both the good and the not so good. When we do make mistakes we are committed to resolving them in a timely and appropriate matter, with our customers’ needs at the forefront of the resolution process. We treat every customer service call and email as an opportunity to earn a customer for life. Because of this, we are less interested in circumstances and are more interested in a resolution that will make our customers happy and willing to shop with us in the future.