is rated EXCELLENT by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. earned an Excellent rating, which represents a general high quality of service. Click here to learn more.

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26 O'Farrell Street, San Francisco, CA, 94108


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As the leading supplier of conflict-free diamond jewelry, Brilliant Earth is on a mission to serve the socially conscious consumer, support communities harmed by the diamond trade, and lead the jewelry industry towards the greater good. Every Brilliant Earth ring is exquisitely crafted with recycled precious metals and ethically sourced gemstones, and their conflict-free diamonds are hand-selected by their gemologists for exceptional brilliance and value. Their approach to customer service is integral to their mission, as they believe that ethical-origin fine jewelry is at its most precious when it truly reflects the values and needs of the individual customer.

Company Statement

Outstanding and highly personalized customer service is the hallmark of the Brilliant Earth shopping experience. We combine the ease of online shopping with the attention and in-person service of a boutique jewelry store. When you contact Brilliant Earth, you will be assisted by your own jewelry specialist to guide you through the entire purchase process. They are happy to consult via phone, e-mail, live chats, and video chats, provide additional images, and provide in-depth diamond education to help you select the perfect piece of jewelry for you or your loved one to cherish.