About Abercrombie & Fitch

Trading on its century-old name, Abercrombie & Fitch (A&F) sells upscale men's, women's, and kids' casual clothes and accessories -- quite a change from when the company outfitted Ernest Hemingway and Teddy Roosevelt for safaris. A&F operates some 1,100 stores in the US, Canada, and Europe, and also sells via its catalog and online. Its carefully selected college-age sales staff and use of 20-something models imbue its stores with an upscale fraternity house feel. A&F runs a fast-growing chain of some 525 teen stores called Hollister Co., and a chain targeted at boys and girls ages seven to 14 called abercrombie kids. Its just-for-women brand, Gilly Hicks, launched in 2008 and has about 15 stores.

Customer Service Information

Contact Information

(866) 681-3115

Call Support Hours:
M - F: 7:00 AM - 12:00 AM (EST)
Sat.: 7:00 AM - 12:00 AM
Sun.: 7:00 AM - 12:00 AM

Company Address:

6301 Fitch Path

New Albany, OH 43054

Shipping Options

  • Overnight shipping available
  • Est. Delivery Time (Standard): 5 - 7 days
  • International shipping available
  • Shipping cutoff time: 12:00 PM (EST) for Next Day Shipping

Return Process

Generally 365 days for refund or credit; Pre-paid return label in package

Community Rating

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Status: Rated

Awarded May, 2011

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Outstanding areas

  • Easy site experience
  • International shipping
  • 365 day returns