Zales - Zales.com Customer Service Ratings at STELLAService

STELLAService's take

It's very clear that Zales strives to provide terrific service for its customers. Zales.com is easy and intuitive to navigate, and provides customers with detailed descriptions as well as pictures of every piece of jewelry. The customer service phone number and email address are clearly displayed at the top of every page of their site, and their very accessible staff is friendly, knowledgeable, and available 24/7. With a 100 day return policy and in-store returns in addition to returns through the mail, Zales goes out of their way to make sure that customers can get their money back if for any reason they aren't satisfied with their purchase. If you're looking to buy jewelry online, you can expect to be waited on hand and foot at Zales.com

User Experience

Zales.com's easy navigation and intuitive website design create a pleasant and effortless online shopping experience. Visitors can explore the Zales site with ease, choosing from several ways to refine the search fields, enabling them to browse by price, best selling items, or a number of other terms. The gifting experience is particularly impressive, due to a range of choices available in the categories of gift cards, gift wrapping and delivery. Product pages have narrative descriptions, user reviews, and nitty-gritty details about every piece to make choosing a piece of jewelry as easy as possible. Finally, the checkout process is streamlined, quick, and clear.

Shipping and Returns

Zales offers free shipping on any purchase over $100 and shipping for as low as $4.95 on less expensive orders. Shipments from Zales generally show up very quickly, and are attractively packaged. Zales 100 day return policy is about as customer friendly as it gets as packages include clear, simple return instructions as well as a pre-printed return label, and many products can be returned directly to a Zales store.

Customer Support

Zales offers 24/7 phone and email support for their customers, and their contact information is very clearly displayed on the top of every page of Zales.com. The customer service agents are particularly impressive, answering our questions in a positive, helpful manner and providing detailed descriptions and excellent service, by phone as well as by email. Not only that, but hold time for callers is very short, and email replies all came back in under six hours. If you have questions about any of Zales' products at any time, day or night, you're in good hands.

About Zales

Zales Jewelers' focus has always been on providing a wide range of choices for mainstream jewelry customers who seek excellent value in fine jewelry. With a presentation similar to a Zales store, Zales.com provides its customers with the convenience of shopping online. In addition, the "Product Knowledge" page is an informative source Zales customers can use to learn more about the proper care and appreciation of jewelry, as well as become educated on their purchase. Leveraging Zales' strong brand name, Zales.com provides yet another channel to make a jewelry purchase an enjoyable experience.