About West Marine

West Marine's mission is to be the best supplier of boating-related products and services that provide outstanding value to every customer. They are committed to providing the best possible customer experience, so that each and every customer regards them as an outstanding company and rewards them with their business. They will provide an open, supportive, challenging, team-oriented environment where our associates can achieve job satisfaction, professional and personal growth, and be compensated based on company and individual performance. They will work to improve and protect marine habitats, reduce their impact on the environment, and promote boating. They will achieve superior financial returns for the benefit of our associates, customers and shareholders.

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Customer Service Information

Contact Information

800-262-8464

Call Support Hours:
M - F: 9:00 AM - 7:00 PM ET

Company Address:

P.O. Box 50070

Watsonville , CA 95077

Shipping Options

  • Est. Delivery Time (Standard): 3 - 5 days
  • International shipping available
  • Shipping cutoff time: 2:00 PM ET for Overnight/Express/1 Day Shipping

Return Process

Generally 30 days for refund or credit; Re-stocking fees may apply;

Community Rating

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Status: Rated

Awarded Jun, 2011

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Outstanding areas

  • Free shipping offers
  • In-store returns
  • Robust product reviews