wayfair.com is rated EXCELLENT by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. wayfair.com earned an Excellent rating, which represents a general high quality of service. Click here to learn more.

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4 Copley Place, Floor 7, Boston, MA, 02116


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About wayfair.com

Wayfair was founded in 2002 with the belief that great prices, fantastic selection and superior service make for an outstanding shopping experience. The formula appears to be working: today Wayfair is the 2nd largest Internet retailer of home furnishings in the United States. It’s Wayfair’s close relationship with manufacturers and business partners that allows them to offer over 5000 brands, or “A zillion things home” (their tagline), in every style, period, price point, form, function, and finish. They also rise above the crowd when it comes to customer satisfaction, and for a good reason. Every single one of Wayfair’s eager-to-please Service Squad members is empowered to resolve any issue that comes their way, giving customers confidence that if a problem occurs, it will be resolved quickly. Given a 50% growth rate in 2010 as well a reputation for doing everything possible to keep customers happy, their mission, “to be the favorite place online to buy anything for the home”, is already well within reach.

Company Statement

Take the average store, multiply it by a thousand. Then add a zillion options in furniture, lighting, cookware and everything in between. That’s Wayfair. Headquartered in Boston, MA, we offer 5000 brands of home furnishings in every style, period, price point, form, function, finish. From antiquity to modernism, Bali to Berlin, Pauper to Prince, we carry it all. Wayfair also provides free shipping on the big stuff. And on most little stuff, too. A few rare exceptions apply.