STELLAService's take
Formerly CSN Stores, Wayfair was founded in 2002 with the belief that great prices, fantastic selection and superior service make for an outstanding shopping experience. We love the idea of uniting so many brands (over 5,000) under the umbrella of great customer service. The company's tag line, "a zillion things home," rings true, as they offer tens of thousands of products in every style, period, price point, form, function, and finish. Moreover, their support staff is empowered to resolve any issue that comes its way, giving customers confidence that if a problem occurs, it will be resolved quickly. Wayfair has certainly earned its reputation for delivering top quality service.
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User Experience
With a clean, easy to use and understand website layout, navigation is simple. Once you begin to browse specific products, each of their pages are detailed and straight forward. Product pages include manufacturer overview, detailed specifications and shipping information. On top of it all, checkout is a breeze and can be done in only three quick clicks (not to mention the extensive payment options).
Shipping and Returns
All orders ship the following business day and include order confirmation and shipping notification emails. Orders arrive quickly and contain manufacturer packing slips. Wayfair offers 30 days to return products so there's ample time to figure out if it's the right product for you or not.
Customer Support
Phone and email support are available at extended hours Monday through Saturday. Hold times are short which means you'll get a capable phone rep without wasting any time. Email responses are consistently thorough and provide all the right information to be helpful.
About Wayfair
Wayfair was founded in 2002 with the belief that great prices, fantastic selection and superior service make for an outstanding shopping experience. The formula appears to be working: today Wayfair is the 2nd largest Internet retailer of home furnishings in the United States. It’s Wayfair’s close relationship with manufacturers and business partners that allows them to offer over 5000 brands, or “A zillion things home” (their tagline), in every style, period, price point, form, function, and finish. They also rise above the crowd when it comes to customer satisfaction, and for a good reason. Every single one of Wayfair’s eager-to-please Service Squad members is empowered to resolve any issue that comes their way, giving customers confidence that if a problem occurs, it will be resolved quickly. Given a 50% growth rate in 2010 as well a reputation for doing everything possible to keep customers happy, their mission, “to be the favorite place online to buy anything for the home”, is already well within reach.
Customer Service Information
Contact Information
8779293247
Call Support Hours:
M - F: 8:00 AM - 9:00 PM EST
Sat.: 9:00 AM - 6:00 PM
Sun.: 9:00 AM - 6:00 PM
Company Address:
177 Huntington Avenue, Suite 6000
Boston, MA 02115
Shipping Options
- Overnight shipping available
- Est. Delivery Time (Standard): 1 - 10 days
- International shipping available
- Shipping free with $69.00 order
Return Process
Generally 30 day window for refund or credit;
Outstanding areas
- User-friendly navigation
- Quick checkout process
- Fast standard delivery
- Thorough email support
Company Statement
Take the average store, multiply it by a thousand. Then add a zillion options in furniture, lighting, cookware and everything in between. That’s Wayfair. Headquartered in Boston, MA, we offer 5000 brands of home furnishings in every style, period, price point, form, function, finish. From antiquity to modernism, Bali to Berlin, Pauper to Prince, we carry it all. Wayfair also provides free shipping on the big stuff. And on most little stuff, too. A few rare exceptions apply.