Walgreens - Walgreens.com Customer Service Ratings at STELLAService

STELLAService's take

Walgreen's commitment to its customers is built upon a century-old tradition of fairness, trust and honesty. Since its establishment in 1901, Walgreens has promised to provide the most convenient access to healthcare services and consumer goods in America. With 24/7 call support and a mobile application that lets customers easily refill prescriptions and receive text alerts when they're filled, Walgreens.com helps you keep your hectic life on track. Walgreens.com has proven itself to be a company that is dedicated to provided high quality service.

User Experience

The organized homepage with well developed search and intuitive navigation tabs make it easy to narrow down what you're looking for at Walgreens.com. Product pages give brief descriptions, shipping info and product warnings (that would appear on the side of the box) in addition to shipping and availability information and customer reviews. Their e-shopping cart is standard and checkout is simple but a few clicks longer than it needs to be.

Shipping and Returns

Shipping largely depends on the product so there are no expedited or international options. However, standard delivery is fast with products almost always arriving in two to three days. Boxes are tightly packed and include an easy to read packing slip and pre-paid return labels. For your convenience, returns can also be taken back to any Walgreens location.

Customer Support

Around the clock, seven days a week Walgreens.com offers phone and email support for customers in addition to live chat at extended business hours. Callers typically spend less than one minute on hold and phone representatives are friendly and knowledgeable more often than not. Replies to email queries are returned in twelve hours or less and supply courteous and professional answers to all questions. Live chat responses are very quick and offer good answers, but no frills.

About Walgreens

Walgreen Co. is the leading U.S. drugstore chain. The company's strategy is to be the nation's most convenient healthcare provider. From beauty supplies to home medical devices, Walgreens.com is your one-stop shop for all your health-care needs.