STELLAService's take
VitaminShoppe.com understands that providing a great customer experience is critical to attracting loyal customers. The company provides an intuitive online experience with the necessary information to help you make an educated purchase. Their unique navigation system and product pages help customers zero in on exactly what they're looking for and supplies them with loads of product information. If you're not happy with your order, though, VitaminShoppe.com makes it easy for its customers to return items. On top of it all, the company's support team is a friendly bunch that is ready and willing to help.
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User Experience
We love VitaminShoppe.com's creative site navigation system that allows customers to shop by brand, health concern, homeopathic, kids, or foods. Their "Articles & Recipes" section is also cool and community oriented. Single product pages are great with extensive product info, nutrition facts and helpful customer reviews. With their clear shopping cart, lots of payment options and four-click checkout, a visit to VitaminShoppe.com fast and easy.
Shipping and Returns
Vitamin Shoppe offers free shipping on orders over $99 along with lots of nice expedited and international shipping options. Standard delivery is fast, with boxes often arriving way before the estimated delivery date. In-box service is nice too with efficient packaging and clear return instructions. To return an item, just send it back with the receipt - easy as that.
Customer Support
Phone and email support are offered twelve hours a day, seven days a week and live chat help during business hours. For callers, hold times are less than three minutes and representatives are friendly and know a ton about products. Email response times vary but usually come back within 30 hours with brief but serviceable answers. Live chat connects instantly, and provides friendly, quick answers.
About The Vitamin Shoppe
Vitamin Shoppe helps vitamin-takers meet their recommended daily requirements. The company sells vitamins, supplements, and minerals, as well as herbal, homeopathic, and personal care products.
Customer Service Information
Contact Information
8662933367
The Vitamin Shoppe Customer Service
Call Support Hours:
M - F: 9:00 AM - 9:00 PM EST
Sat.: 9:00 AM - 9:00 PM
Sun.: 9:00 AM - 9:00 PM
Company Address:
2101 91st Street
North Bergen, NY 07047
Shipping Options
- Overnight shipping available
- Est. Delivery Time (Standard): 2 - 6 days
- International shipping available
- Shipping free with $25.00 order
- Shipping cutoff time: 5:00 PM EST for Overnight / Next Day, Two Day, Standard Shipping
Return Process
Generally 30 day window for refund or credit;
Outstanding areas
- Intuitive site design
- Simple returns
- Fast standard delivery
- Knowledgeable support