About Victoria's Secret
Victoria's Secret is inspired by a love for lingerie, and the desire to bring beauty—and fantasy—into every woman’s wardrobe. Little luxuries are of grand importance. And what’s closest to your body is always closest to our heart.
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Customer Service Information
Contact Information
(800) 411-5116
Victoria's Secret Customer Service
Call Support Hours:
M - F: 8:00 AM - 2:00 AM (EST)
Sat.: 8:00 AM - 2:00 AM
Sun.: 8:00 AM - 2:00 AM
Company Address:
P.O. Box 16589
Columbus, OH 43216
Shipping Options
- Overnight shipping available
- Est. Delivery Time (Standard): 5 - 8 days
- International shipping available
- Shipping free with $100.00 order
- Shipping cutoff time: 4:00 PM (EST)
Return Process
Generally 90 days for refund or credit; Pre-paid return label in package
Outstanding areas
- Free shipping offers
- Intuitive site design
- Knowledgeable support staff