UGGAustralia - UGGAustralia.com Customer Service Ratings at STELLAService

STELLAService's take

UGGs offers a beautiful website that's easy to get around but, like their shoes, it's what's inside that makes all the difference. Product pages are great, featuring a fit guide, care and warranty information and lots of good, sortable reviews. International shipping options are extensive and solid in-box returns materials make sending things back a breeze. For live help, just reach out to their friendly and knowledgeable customer service representatives via phone, email or live chat, seven days a week.

User Experience

Navigation is intuitive and layout is elegant and simple at UGGAustralia.com, all that's missing is a well-developed search feature. Product pages are great with multiple pictures, a fit guide, narrative descriptions, care and warranty information and sortable customer reviews. Checkout is very clear and easy, even reassuring you that pressing continue on the billing page would not charge you credit card automatically, in case you change your mind.

Shipping and Returns

With extensive international shipping options, there's almost no where they can't deliver your new UGGs and expedited options mean you can get them whenever you want. Standard shipments are snappy, usually beating their estimated delivery dates. In-box service is good too with a clear packaging slip, simple return instructions and pre-paid label.

Customer Support

Live chat, phone and email representatives take questions seven days a week at extended hours and are thorough, considerate and helpful. With short hold times for phones, quick connections for live chat and same-day email responses, it's always fast and convenient to connect to customer support at UGGAustralia.com

About UGGAustralia

The UGG® Australia product platform is directed toward consumers who value luxury, comfort and the highest quality footwear available. Only the finest materials are used in the construction of their products - the highest quality leathers and suedes, and of course, the world's finest sheepskin. UGG Australia takes great care to ensure that every shoe is going to feel great from the moment you try it on.