Toysrus - Toysrus.com Customer Service Ratings at STELLAService

STELLAService's take

With an enormous inventory, it's remarkable how intuitive site navigation and searching is at ToysRUs.com. Products are easy to find and even easier get information on. Product pages have great photos and lots of helpful details. We also like their e-shopping cart that allows for in-cart order changes. And with free shipping for orders over $100 and great in-box return materials, Toys R Us is as customer-friendly as it gets.

User Experience

With so many toys available, good search and easy navigation make shopping ToysRUs.com great. Good product pages have nice pictures and tabs for description, specs, and shipping information. Some product pages even have cool video demonstrations, too. There are a good number of customer reviews, but they aren't always as detailed as we'd like. Their e-shopping cart lists suggested items and lets you edit and change orders in-cart. With three-click checkout and tons of payment options, purchases are a piece of cake.

Shipping and Returns

Orders over $100 ship free and standard delivery is a speedy two to three days. If needed, expedited shipping is available and all orders come with clear return instructions and pre-printed, sticky return labels included, making returns easy.

Customer Support

For help, ToysRUs.com offers 24/7 call and email support in English and Spanish. For callers, expect a hold time under 30 seconds and representatives are friendly and helpful. Most email replies come back within an hour and though answers appear to be mostly cut-and-paste, they are thorough and complete.

About Toysrus

Toys"R"Us is the world's leading dedicated toy and juvenile products retailer, offering a differentiated shopping experience through its family of brands. The company is committed to serving its communities as a caring and reputable neighbor through programs dedicated to keeping kids safe and helping them in times of need.