About Timberland

Even non-hikers can get a kick out of Timberlands. The Timberland Company is best known for making men's, women's, and kids' footwear. Its footwear includes hiking boots, boat shoes, dress and outdoor casual footwear, and sandals. Timberland also makes apparel (outerwear, shirts, pants, socks) and accessories, such as sunglasses, watches, and belts. The company's brands include SmartWool, howies, IPATH, and Timberland. The firm sells its products through about 230 company-owned stores and through department and athletic shops in Asia, Canada, Europe, Latin America, the Middle East, and the US. The founding Swartz family, including CEO Jeffrey Swartz, controls about 71% of its voting power.

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Customer Service Information

Contact Information

888 802-9947

Call Support Hours:
(24/7)

Company Address:

200 Domain Drive

Stratham, NH 03885

Shipping Options

  • Overnight shipping available
  • Est. Delivery Time (Standard): 3 - 5 days
  • International shipping available
  • Shipping cutoff time: 1:00 PM EST for Overnight Shipping

Return Process

Generally 60 days for refund or credit; Pre-paid return label in package

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Status: Rated

Awarded May, 2011

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Outstanding areas

  • 24/7 call support
  • Simple returns
  • Speedy shipping