Tiffany & Co. - Tiffany.com Customer Service Ratings at STELLAService

STELLAService's take

Tiffany.com provides you with the same level of service and care that their brick and mortar stores do. Their simple, yet elegant web site is clean and easy to navigate. They provide very clear pictures of each product along with a description, and customer service representatives are standing by via phone and email to answer any questions that you might have. Shipping is very fast, and should you decide to return your product, their returns process is fast and easy. At Tiffany.com, they understand that buying jewelry is often a big deal, and they provide you with all of the tools to shop with confidence.

User Experience

Tiffany.com, like their stores is beautiful, well laid out and makes looking at jewelry a delightful experience. Cool sections of the site educate customers about diamonds, discuss Tiffany's ethical sourcing for jewelry and give information about jewelry designers. Product pages are straightforward with high quality pictures, a short description and pricing information. Gift options are extensive, as you might imagine, and checkout is fast.

Shipping and Returns

Tiffany.com extends their great service to their shipping and return policies. Orders arrive very quickly (usually in two or three days) and they are beautifully packaged with a blank gift card as well as a return form and pre-printed return label that come in a little envelope. Should you change your mind, and wish to return your item, returns are very easy and fast.

Customer Support

Tiffany and Co offers phone and email support seven days a week, with greatly extended hours during weekdays. Callers almost never wait on hold, and the support staff is friendly, patient and willing to go way out of their way to make sure that you're happy. Email replies are clear, professional and usually get back to you within six hours.