About The North Face
The North Face, a division of VF Outdoor, Inc., was founded in 1968. Headquartered in San Leandro, California, the company offers the most technically advanced products in the market to accomplished climbers, mountaineers, snowsport athletes, endurance athletes, and explorers. The company's products are meant to inspire and enable athletes to push their limits - to seek new routes, new lines or new distances and to never stop exploring!
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Customer Service Information
Contact Information
(888) 863-1968
The North Face Customer Service
Call Support Hours:
M - F: 8:00 AM - 7:00 PM (EST)
Sat.: 9:00 AM - 6:00 PM
Sun.: Closed
Company Address:
14450 DooLittle Drive
San Leandro, CA 94577
Shipping Options
- Overnight shipping available
- Est. Delivery Time (Standard): 4 - 6 days
- Shipping free
- Shipping cutoff time: 12:00 PM (EST) for Next Day Shipping
Return Process
Generally 365 days for refund or credit;
Outstanding areas
- Free shipping
- No restocking fees
- Long call service hours