Teva - Teva.com Customer Service Ratings at STELLAService

STELLAService's take

Teva.com, like their shoes is smart, comfortable and easy to get around in. Tons of product information and exhaustive amounts of customer reviews do a great job of giving customers all the information they could ever want in order to get the right shoes. We love their terrific international shipping options and the ability for domestic customers to pick their delivery time and date. If you need help, they offer great customer support through phone, email and live chat. Teva.com is user-friendly through and through.

User Experience

Teva offers a cool, sleek homepage with intuitive site navigation and a well-developed search that makes getting around easy. Their attractive and well organized product pages with multiple pictures and tabs for narrative descriptions, technology, return info, warranty, and customer reviews (which are almost overwhelmingly in-depth). Once your decision has been made, checkout is easy and straightforward. Off-site, their active Facebook page with videos, sweepstakes offers and 20,000 fans keeps the customer-company dialogue up.

Shipping and Returns

Terrific international and expedited shipping options meet any customer's demands, especially with the ability to choose your delivery date. Shipments usually beat projected delivery dates and are efficiently packaged with a clear packing slip, simple return instructions and a pre-paid return label.

Customer Support

For live support, phone, email and live chat agents are available for long hours, seven days a week. Callers wait on hold for less than three minutes and speak with phone representatives who are friendly and knowledgeable about both products and policy. Email queries are returned within three hours with direct and professional answers. Live chat can take a minute for a response but they're generally quick, friendly, polite and helpful. Overall, solid, helpful service.

About Teva

Founded in 1984, Teva began with an unassuming Grand Canyon River Guide and an idea that would become the world's very first sports sandal. From this beginning a culture of passion for adventure has defined the Teva lifestyle. The name Teva, pronounced "teh'-vah," comes from a Hebrew word meaning nature. The hand in our logo is derived from the symbolic language of the Hopi people. When translated, the hand is a symbol for friendship and the spiral a symbol for water giving Teva their creed: "friendship with water."