TennisExpress - TennisExpress.com Customer Service Ratings at STELLAService

STELLAService's take

Whether you're just taking your first lesson or you're taking on Rodger Federer, TennisExpress.com is the place for great equipment and great customer service. Helpful navigation tabs are excellent for narrowing in on just what customers are looking for while product pages are outstanding with good information and loads of customer and expert reviews. We love that orders over $75 ship free and their excellent global shipping options. If you need help, phone agents are terrific and happy to connect you to a racquet specialist for really technical questions.

User Experience

Though the homepage is a bit cluttered, lots of helpful navigation tabs help customers narrow to exactly what their looking for. Product pages are really well organized and offer narrative descriptions, specifications and recommended products in addition to effective customer and expert reviews. Most products also have video reviews that are very helpful as well. Four-click checkout means purchases are even faster than an Andy Roddick serve.

Shipping and Returns

TennisExpress.com offers free shipping on all orders over $75. Additionally, they ship anywhere in the world and offer outstanding expedited service options. Standard delivery is fast but some apparel products can look like they've been through a lot in transit. Return instructions are available online and refunds come through within a week.

Customer Support

For help, phone email and live chat agents are available seven days a week. Hold time is usually under a minute for callers and phone representatives are nice, knowledgeable and happy to help. For super technical questions, they're happy to transfer customers to a racquet specialist. Email queries are returned within ten hours and responses are short but polite and professional. Live chat service isn't as strong as phone and email as responses can be very slow and and the depth of their answers varied.

About TennisExpress

Since 1993, Tennis Express has provided their customers worldwide with quality tennis products and outstanding customer service. The Tennis Express family loves and plays the game. They try to bring you the best products and information at the most competitive prices. Tennis Express also strives to provide the best customer service in their industry. If you're looking for racquets, shoes, apparel, accessories, stringing/ball machines, memorabilia, gifts, books, videos and much more, you'll find it at TennisExpress.com. Be Happy, Play Tennis!