Team Express - TeamExpress.com Customer Service Ratings at STELLAService

STELLAService's take

TeamExpress.com offers a wide selection of excellent sports equipment and apparel along with fantastic customer service. Product pages are great with lots of details, solid customer reviews and good photos. Expedited shipping options are available but even their standard shipping lives up to the "express" part of their name, often arriving before projected delivery dates. With any question, be it about a product or a policy, fantastic customer service representatives are available to help you through it.

User Experience

Though the homepage is a bit cluttered, navigation and search are easy and intuitive. All product pages are excellent with lots of details, a sizing chart, suggested products and detailed user reviews. Some products even have video demonstrations to give you a better look at what you're buying. Their step by step checkout is straightforward, fast and easy.

Shipping and Returns

Expedited shipping options to both the United States and Canada are great and standard shipping is impressively quick, often beating the projected delivery date. Packaging is sized perfectly and includes clear return instructions and a pre-paid sticky return label.

Customer Support

Customer service agents take phone calls, emails and live chat questions 18 hours a day, seven days a week. Phone staff is great; friendly and happy, knowledgeable and patient, going out of their way to make sure customers are satisfied. All emails are returned within six hours and replies are quick and to the point but courteous and comprehensive. Live chat replies are instant, friendly and helpful.