Target - Target.com Customer Service Ratings at STELLAService

STELLAService's take

Very well organized and easy to navigate, Target.com is as friendly and familiar as your local Target retail store. Product information is comprehensive and we love the "guests who viewed this item ultimately bought" box on each product page. Checkout is quick for guests and the one-click checkout for members is nothing short of amazing. After purchase, the service continues with free shipping for orders over $50 and easy returns that can be brought back to any retail store or mailed back with a printable, online return label. Because of their high level of customer service, Target.com has been rated "Excellent" by STELLAService, so go forth, and shop with confidence.

User Experience

Target.com does just what their retail stores do, provide well organized, well labeled products in an easy to use manner. Product pages are extensive with lots of features ranging from customer reviews to detailed descriptions to a "guests who viewed this item ultimately bought:" box. Their shopping cart is intuitive and Target.com offers lots of payment options, but their one-click express checkout lets members zoom through the site literally as fast as possible. Even if you're not a member, checkout is still a breeze. Off-site, Target keeps the conversation with customers rolling through a highly active social media presence, particularly their Twitter feed which counts over 116,000 followers.

Shipping and Returns

Free shipping on orders over $50 and good expedited shipping options make shipping about as customer-friendly as possible. Orders almost always arrive exactly on projected delivery dates in attractive, efficient packaging. Returns are on the mark too, simply print out the pre-paid label available online or bring merchandise back to any retail store.

Customer Support

Target representatives, presumably in red shirts and khakis, take calls and emails 24/7 in both English and Spanish. Callers almost never wait on hold and Target's upbeat phone staff are determined to find the answer to all of your questions. Email responses are all returned within twelve hours and though not quite as friendly as the phone's staff answers, email replies are consistently clear and comprehensive.

About Target

Target.com is committed to providing a fun and convenient shopping experience, with unique products at affordable prices. Their mission is to make Target the preferred shopping destination by delivering outstanding value, continuous innovation and an exceptional guest experience.