Sweetwater Sound Inc. - Sweetwater.com Customer Service Ratings at STELLAService

STELLAService's take

Purchasing instruments and audio equipment online may not always be the easiest task, and Sweetwater knows this. They bring the same care and passion to customer service that musicians pour into their music. It doesn't take long to realize that Sweetwater's customer service representatives know each product inside and out, and that many of them are musicians themselves. Whether you're just looking for something to casually strum, or need professional quality recording equipment, Sweetwater.com makes it easy to find exactly what you had in mind. Simply put: this is customer service that will make your heart sing.

User Experience

It's hard to find a homepage that is easier to navigate than Sweetwater's. Their robust search features make it quick to find what you're looking for, and product pages feature narrative descriptions, editorial videos, multiple photos, shipping info, and detailed specs for each item. With a very clear checkout process that allows you to save multiple shipping addresses and split your bill across two different credit cards, Sweetwater ensures that your purchase process is hassle-free and convenient.

Shipping and Returns

Sweetwater.com offers free shipping with no minimum purchase on all products they carry. But just in case you want your product sooner, you can have it shipped to you next day or two day. Shopping for music supplies is no easy task, and Sweetwater recognizes this. That's why each product ordered contains clear return instructions and they offer a full 30 day return window.

Customer Support

If only learning to play music was as easy as purchasing supplies for it at Sweetwater.com, it would be a far more musical world. They provide you with extended call support hours six days a week (Monday through Saturday) and their customer service team is very well educated and eager to help answer any and all questions you may have. If you'd rather send an email, replies are consistently thorough and helpful.

About Sweetwater Sound Inc.

Sweetwater is currently the world's fourth-largest dealer in music technology and professional audio equipment, according to Music Trades magazine. Company owner Chuck Surack founded Sweetwater in 1979, originally as a 4-track recording studio, but soon expanded the company to become a music retailer whose emphasis was pre- and post-sale customer service.