Sur La Table - SurLaTable.com Customer Service Ratings at STELLAService

STELLAService's take

If shopping for cookware doesn't thrill you, it's probably because you've never shopped at SurLaTable.com. This intuitive and user-friendly website makes it easy to find exactly what you're looking for, be it an elegant carafe, or a gadget to help you poach eggs. SurLaTable.com provides detailed product information, clear pictures, and even videos to ensure that you're as well informed as possible before you check out. Even if you do make a mistake however, Sur La Table's 365 day return window and accessible, friendly support staff are there for your convenience. Sur La Table's web site and customer service are so good that you may soon find yourself looking forward to purchasing a new garlic press.

User Experience

SurLaTable.com has a simple and intuitive layout that makes your search for high quality cooking supplies as easy as possible. The company makes it easy to navigate by product type and provides a search bar universally throughout the site in case you know exactly what it is that you're looking for. Each product page is beautifully laid out with multiple pictures, a narrative description, a detailed list of features, and a 'full story' tab that provides any background info that you might need. SurLaTable.com even offers videos of many of their products, so that you can see it in action before you decide to buy it. Their checkout process is also fast and easy, and SurLaTable.com has a clear, straightforward order review page before you place your order, just to make sure that you're ordering exactly what you wanted to.

Shipping and Returns

Sur La Table lets you ship anywhere in the US and even to Canada. With shipping confirmation emails and the ability to track your shipment, Sur La Table makes sure that you know exactly where your order is before it reaches you. Each package includes a pre-printed return label, and their customer service phone number and email address, in case you have any lingering questions. With a 365 day return window, and a returns process as easy as making toast, it's pretty clear that SurLaTable.com wants their customers to be completely satisfied.

Customer Support

Sur La Table recognizes that not everyone is a culinary master. That's why they offer extended call support hours during the weekdays. Additionally, Sur La Table responds to most emails within 10 hours of receiving them, so that you can get your questions answered, even if you don't have time to pick up the phone. Best of all, their customer support team, whether phone or email, is friendly, helpful, and knows each product inside and out.

About Sur La Table

At Sur La Table they think too many cooks in the kitchen only make the broth better. Sur La Table remains true to their roots and retains their reputation for providing an amazing assortment of high quality tools, including hard-to-find and exclusive items, and superior customer service. With buyers traveling the world to explore the nuances of local food and culture, Sur La Table carries a remarkable selection of authentic tools and serving pieces to prepare cuisines from different countries.