NASCAR Store - Store.NASCAR.com Customer Service Ratings at STELLAService

STELLAService's take

If there were a pole position for customer service, NASCAR would, naturally, have it. Shop.Nascar.com offers simple, intuitive site navigation with no surprise right-turns, letting shoppers search by driver, race or product type. Customer reviews are really helpful and their robust Twitter feed keeps fans in the know on news, events, deals and sales. Shipping is so fast you'll wonder if it hasn't been delivered by stock car and returns are as easy as a caution lap with clear instructions and a pre-paid smart label included with all shipments. Need help? 24/7 call and email support connects customers with representatives who are fellow NASCAR fans with a great attitude and exceptional knowledge of both products and procedures. With customer support like this, it's no wonder NASCAR's popularity is soaring through the roof.

User Experience

NASCAR knows their customer base and they designed their site to accommodate exactly what fans are looking for. That's why we like their easy site navigation and the ability to search by driver, product type and even by race. Product pages are well organized with detailed information, good pictures, shipping and inventory information. The customer reviews are really helpful, with featured reviews that offer pros, cons, best uses and product bottom lines. If social media is your thing, check out their very active Twitter feed that counts over 85,000 followers. With a great shopping cart, lots of payment options and three-click checkout, shopping NASCAR is as fast as a good pit-stop.

Shipping and Returns

Lots of international and expedited shipping options make it easy to get your favorite gear whether you're in Talladega or Tokyo. Items are always well packaged and delivered quickly, usually before projected delivery date. Pre-paid smart labels and very clear return instructions are included in box and with Store.Nascar.com's 60 day return policy and "No Hassle Returns" promise, sending things back is a like an easy Sunday afternoon drive.

Customer Support

Customer support agents for Shop.Nascar.com are NASCAR fans themselves, making each interaction more enjoyable and easier. Call and email support is offered all day every day in English and Spanish. Callers don't wait on hold and email questions are returned within 24 hours so no matter how you look for help, it's always fast.

About NASCAR Store

NASCAR.COM is the premier destination for the NASCAR fan. Providing up-to-the-minute coverage on a 24-hour basis, NASCAR.COM delivers news, statistics and information on races, drivers, teams and industry events. To shop at NASCAR's official online superstore, please visit Store.NASCAR.com