Staples - Staples.com Customer Service Ratings at STELLAService

STELLAService's take

Staples.com provides businesses and consumers an excellent option for purchasing office supplies online, with quality customer support as the foundation. They strive to make the shopping experience efficient and easy, offering user-friendly navigation and a responsive and knowledgeable support staff available to resolve any issues. Staples.com has flexible shipping options, and offers in-store returns or scheduled pick-ups for items that you wish to return. Their product pages and Twitter feed supply customers with all the information they need. Don't be surprised if you find yourself uttering their tag line, "That was easy," after shopping at Staples.com. We certainly did.

User Experience

Organized layout and good navigation features, including the ability to view the site in other languages, makes Staples.com as easy to shop as their retail stores. Product information is simple to read through and customer reviews are fantastic, beautifully organized into sortable subsections like pros, cons, best uses and recommendations. Once customers have made a decision, checkout is a bit long but clear and straightforward. Off-site, Staples maintains a giant social media presence, primarily through Twitter where @StaplesTweets has over 160,000 followers!

Shipping and Returns

Staples offers free shipping for all orders over $50 and standard two-day shipping that often arrives before the quoted delivery date. Their packing is efficient, and Staples offers great returns options - offering mail in, in store or home pickup. Everything is backed by their 100% satisfaction guarantee so don't hesitate to send something back if you're not happy.

Customer Support

24/7 call and email support along with live-chat during weekdays makes getting in touch with live-support totally convenient. There's never any hold time and phone staff are positive, super friendly and seem to know everything about the products and shipping policy. Emailed questions are returned in twelve hours, though many are much faster and are also personal, clear and helpful. Live chat responses can take a minute or two but are just as terrific as those from phone and email support.

About Staples

Staples is the world's largest office products company. They’re committed to making it easy for their customers around the globe to buy a wide range of office products, including supplies, technology, furniture, and business services. With $23 billion in sales, Staples serves businesses of all sizes and consumers in 27 countries throughout North and South America, Europe, Asia and Australia.