About SmartPak

You just want to ride. We just want to help. We get you because we are you — riders who want to take the best care of our horses and have everything be as easy and smart as possible. That’s why we’ve spent over 12 years working hard to make life in the barn just a little bit easier. It started with SmartPaks, and over the years we’ve grown to become the largest online tack store in the U.S. And while a lot has changed, some things never will. We’ve stayed true to our roots, delivering a vast selection (10 times the typical tack store), unmatched customer service, expert advice, and unbeatable shipping rates. When we branched out from the feed room into the tack room, we brought our passion for service and selection with us. So it comes as no surprise that the USEF chose SmartPak to represent them as their Official Tack and Equipment Supplier. Our selection has gotten so large, we need a three-acre warehouse just to hold it all (yes, we’re thinking the same thing — enough room for three horses!). At every turn, you’ll find something new to love about SmartPak. This year, we’ve introduced free shipping on SmartPaks over $40 and backed everything we carry with our 100% Happiness Guarantee. And whether it’s thousands of customer reviews online, the fun conversations and contests on Facebook or our support of the organizations you’re a part of, we know you’ll love having us be a partner in the care and enjoyment of your horse.

Customer Service Information

Contact Information

888-752-5171

Call Support Hours:
M - F: 7:00 AM - 8:00 PM EST
Sat.: 9:00 AM - 5:00 PM
Sun.: 9:00 AM - 5:00 PM

Company Address:

40 Grissom Road

Plymouth, MA 02360

Shipping Options

  • Overnight shipping available
  • Est. Delivery Time (Standard): 1 - 6 days
  • Shipping free with $40.00 order
  • Shipping cutoff time: 2:00 PM EST for Next Day Shipping

Return Process

Generally 365 days for refund or credit;

Community Rating

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Status: Rated

Awarded Jun, 2011

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Outstanding areas

  • Satisfaction guaranteed
  • No restocking fees
  • Knowledgeable live chat operators