STELLAService's take
From a customer's perspective, Sierra Trading Post's value proposition is very attractive: 35-70% off brand name apparel offered with excellent customer service. The product profile pages are fantastic and live help via call, email, and live chat is never more than one click away. We love that exchanges are free and customers have a nearly half a year to return products under their 180-day return policy. Making returns even easier is the prepaid return label provided in every package and customer support agents who are ready and willing to ensure your satisfaction.
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User Experience
The homepage is filled with drop-down tabs for navigation,and the search bar allows you to hone in on exactly what you want. SierraTradingPost.com also has excellent product pages and gift guides. Their gift guides break down into helpful subcategories - for instance, "Gifts for Mom" breaks down into active, discerning, and the adventurist, making it super easy to find the perfect gift. Product information gives great detail on apparel and outdoor gear but jargon can get a little technical at times. Helpful customer reviews are well laid out and the Q&A board on every product page is supremely helpful. Checkout is smooth and painless and guest checkout makes for a quick getaway for shoppers who don't want to register as a member.
Shipping and Returns
Sierra Trading Post offers great shipping options, particularly with international and expedited choices and their standard shipping is pleasantly fast. Deliveries arrive with neatly organized packaging and pre-paid sticky return labels included. Exchanges are free and returns have an amazing 180 day window.
Customer Support
Live chat support is available around the clock every day for customer questions. Answers are thorough, helpful and supplied by friendly and knowledgeable representatives. Additionally, phone and email support is offered Monday through Saturday. Phone representative vary in temperment but almost always solve the issue at hand. All emails will come back within eight hours and answers are brief but helpful.
About Sierra Trading Post
Sierra Trading Post is a multichannel retailer known nationwide for offering “Great Deals on Great Brands.” By purchasing brand name overstocks, closeouts and 2nds, we are able to pass great deals on to our customers — selling outdoor gear, shoes, men's clothing, women's clothing, accessories and home furnishings at 35 to 70% savings every day. Sierra Trading Post works with more than 1,000 great brands that think of them first when they have closeouts to sell. Some of those brands include Columbia Sportswear, The North Face, Keen, Carhartt, Asolo, ExOfficio, New Balance, SmartWool, Ecco, Merrell, Mountain Hardwear and Lowe Alpine. Whether you shop with them online or through our catalogs, 100% Satisfaction Guarantee is their promise to you: If you are dissatisfied with your purchase — they will make it right.
Customer Service Information
Contact Information
8007134534
Sierra Trading Post Customer Service
Call Support Hours:
M - F: 5:00 AM - 10:00 PM MST
Sat.: 7:00 AM - 4:00 PM
Sun.: Closed
Company Address:
5025 Campstool Road
Cheyenne, WY 82007
Shipping Options
- Overnight shipping available
- Est. Delivery Time (Standard): 3 - 6 days
- International shipping available
- Shipping cutoff time: 3:00 PM MST for Overnight / Next Day, Two Day Shipping
Return Process
Generally 180 day window for refund or credit; Pre-paid return label in package
Outstanding areas
- Detailed product reviews
- Pre-paid return label
- Helpful live chat support
- Minimal hold times
Company Statement
Sierra Trading Post was founded on the belief “that our customers must be given the best possible service”. This belief is ingrained in the company as evidenced by a 100% satisfaction guarantee and a top-notch, in-house customer service team that is available 24/7 via phone, email and live chat. You can expect fast, friendly and knowledgeable service from a highly-trained staff. The talented team is personally committed to resolving every customer inquiry.