ShoeMall - ShoeMall.com Customer Service Ratings at STELLAService

STELLAService's take

Shoemall.com understands that to some people, shoe shopping is a passion. That is why Shoemall.com is dedicated to having excellent customer service. With a smooth ordering process and free shipping on all orders, Shoemall.com makes it easy to buy the newest styles quickly and conveniently. Product pages offer tons of information so that it's easy for shoppers to make decisions. But in case you require help, Shoemall.com clearly displays its contact information and provides extended call support hours every day of the week.

User Experience

Simple to search and navigate, ShoeMall.com makes buying any pair of shoes easy, without having to take a trip to the actual mall. Product pages provide quick details on each item and its manufacturer along with lots of pictures and a growing number of customer reviews. Checkout steps are straightforward, easy and provide plentiful payment options. Off-site, ShoeMall.com keeps a great social media presence with an active blog and Twitter account.

Shipping and Returns

Ready to get even more excited about your new shoes? ShoeMall.com offers free shipping on all orders! There are no expedited shipping options but standard delivery is so fast that most customers won't mind. Products are efficiently packaged and come with a sticky pre-paid return label. Returns are totally easy with their 120-day return window, but know that the return shipping cost is deduced from your refund.

Customer Support

With a such a good FAQ section on their website, live-support may not be necessary. But if you need help, ShoeMall.com offers phone and email support 18 hours a day, seven days a week. Hold times are under a minute and representatives are polite and offer helpful answers. There are no frills but the issue at hand usually gets taken care of. Emailed questions come back within an hour (yes, really) but answers can vary in effectiveness.

About ShoeMall

Shoemall.com is a top online retailer of men's shoes, women's shoes, boys' shoes, and girls' shoes. ShoeMall carries styles for all tastes, even for those whose styles are varied and lean toward power pumps or casual shoes for work or play. And for those who work outside of an office, we have a great selection of steel-toe work boots and great sneakers to hit the streets or gym in. Whether you're a shoe pragmatist or a connoisseur of shoe fashion, ShoeMall has a pair of shoes for you!