Shoebuy - ShoeBuy.com Customer Service Ratings at STELLAService

STELLAService's take

Shoebuy.com is committed to providing excellent customer service through and through. Their web site provides detailed product descriptions on a diverse selection of brands and styles, which makes it hard to make a wrong choice. If you do, however, Shoebuy.com has one of the best return policies around, offering free returns and a leisurely 90-day return window. Shoebuy.com is also quick to respond to its customers, with lightning-fast email replies that usually get to you within two hours. Its clear that Shoebuy.com cares as much about its customers as its customers care about their shoes.

User Experience

The homepage at ShoeBuy.com can seem a bit cluttered with so many navigation tabs, but the site makes it extremely easy to hone in on exactly what you're looking for with only one or two clicks of your mouse. As soon as you get off of the homepage, you'll soon discover that ShoeBuy.com's product pages are outstanding. For each product, they provide a nice overview, sizing information (like whether a shoe tends to run wide or large) and multiple pictures of each product. Orders can be modified throughout, even during checkout. Off-site, their social media presence is active and the company posts frequently about new products, events and sales.

Shipping and Returns

ShoeBuy.com offers free shipping on all orders in the US and lots of shipping features for international orders. Shipments arrive quickly, and should you need it, return shipping is free as well - just print a pre-paid label from their website and ship your shoes back within their generous 90-day return window.

Customer Support

Call and email questions are taken seven days a week at long hours in both English and Spanish. Hold time is usually under three minutes and representatives are generally upbeat and helpful. Their email support is great, usually coming back within two hours with personal, thorough and cheerful answers.

About Shoebuy

Whether you are looking for the perfect boots (over 4,000 styles); sandals (over 7,000 styles); wedding shoes (over 1,000 styles); children's shoes (over 5,000 styles); or dress shoes (over 6,000 styles) -- Shoebuy is the one-stop shopping place for all of your footwear needs. Simplicity is the guiding principle of the Shoebuy.com website. There are many ways to find your shoes of choice in less than one minute. Shoebuy also offers free shipping, free returns and exchanges, a 100% price guarantee, a 100% safe purchase guarantee.