Sam Ash Direct - SamAsh.com Customer Service Ratings at STELLAService

STELLAService's take

There's no doubt that SamAsh.com has the same technical expertise and emphasis on customer service that made Sam Ash's brick and mortar stores famous. Site navigation is simple and intuitive, which makes it easy for music lovers to find exactly what they're looking for. As for customer support, SamAsh is there for you. They provide 24/7 call support so you can get all of your questions answered by friendly, knowledgeable representatives, even if your band plays a gig into the wee hours of the morning. Free shipping and a long, 45-day return window make it even harder to resist getting that Fender that you've had your eye on.

User Experience

SamAsh has an easy-to-use homepage and provides search functions that allow you to narrow results by category, price, platform and several other elements. For each item, SamAsh.com provides a thorough and in-depth description, customer reviews, warranty info, pictures, and very detailed specs. Their shopping cart is simple and straightforward, so that customers know exactly what they're buying when making their final decision.

Shipping and Returns

Everything on SamAsh.com ships for free. Everything. However, if you need it sooner, SamAsh.com offers a number of expedited options (including next-day) to anywhere in the US, including Alaska and Hawaii. In case you're unhappy with your order or ordered incorrectly, packages all contain clear, simple return instructions and a customer service phone number in case you have questions. Even better, you can receive a full refund up to 45 days after your purchase.

Customer Support

Not sure if you'd rather have Zildjian or Sabian cymbals on your drum set? Feel free to reach out to SamAsh's knowledgeable staff who can help you with all your questions, no matter how technical they are. Callers will typically spend less than a minute on hold, and you'll get your question answered by a fellow music enthusiast.

About Sam Ash Direct

Sam Ash strives to deliver the guaranteed lowest prices on the best selection of music and sound gear available anywhere! Whether you are just beginning or a seasoned pro, Sam Ash is your place for musical instruments and music accessories. Along with a huge selection of acoustic guitars, electric guitars, bass guitars,drums, amplifiers, and keyboards, music Sam Ash also stocks a complete selection of band and orchestral instruments, recording and pro audio equipment and DJ and lighting gear. They also offer one of the largest selection of books and instructional DVDs on the web. Sam Ash is proud to be authorized dealers for the Gibson Les Paul,the Fender Stratocaster and Ibanez guitars. Family owned and operated since 1924 the Sam Ash family stands behind every product we sell.