Saks Fifth Avenue - SaksFifthAvenue.com Customer Service Ratings at STELLAService

STELLAService's take

Saks Fifth Avenue converts their legendary department store seamlessly onto the web with the same elegant style and fantastic customer service. Site navigation is beautiful and simple and we love the videos featuring select designers talking about their latest fashion lines. Gifting options, as you might expect, are fantastic and classy. With devoted fans worldwide, Saks offers great global shipping options and all products are beautifully packed in-box. Saks makes it as easy as possible to get a question answered, as their fantastic customer service representatives are available 24/7 via phone, email and live chat. Simply put, SaksFifthAvenue.com provides the same wonderful service that made their department stores famous.

User Experience

Site navigation and search are easy to use, and the overall design is elegant at SakFifthAvenue.com. Product information pages aren't too exhaustive but for certain designers they offer videos of the designer talking about their newest product line. As you might expect, gifting options are outstanding and give customers the ability to even "shop by occasion." Updating orders in the shopping cart is easy and in only four clicks, checkout is a breeze.

Shipping and Returns

SaksFifthAvenue.com offers lots of shipping options, including extensive international possibilities. Shipping promos and codes can change but Saks always keeps its customers updated by posting changes to the top of their homepage. Deliveries arrive well packed with nice tissue paper. We like that the invoice and pre-paid sticky return labels come in an elegant little blue envelope. Like everything else at SaksFifthAvenue.com, returns are easy and refunds are fast.

Customer Support

Need help? Saks Fifth Avenue offers call, email and live chat support 24 hours a day, seven days a week. Callers wait less than three minutes on hold and representatives are fantastic across the board with a great, friendly attitude and full mastery of all Saks products and policies. Most email queries come back within four hours and contain friendly, thorough answers. Live chat support is equally friendly, knowledgeable and excited to help.

About Saks Fifth Avenue

Saks Fifth Avenue, one of the world’s preeminent specialty retailers, is renowned for its superlative American and international designer collections, its expertly edited assortment of handbags, shoes, jewelry, cosmetics and gifts, and the first-rate fashion expertise and exemplary client service of its Associates.