RunBikes - RunBikes.com Customer Service Ratings at STELLAService

STELLAService's take

RunBikes.com holds every customer in high regard. This family-minded business takes a humble approach, dedicated to providing genuine help in guiding you to the most appropriate product for you and your little one. They know that not everyone knows what a Run Bike is, so they make it easy to shop with good videos and loads of product information. RunBikes.com distinguishes itself by testing each product by hand to ensure that they only sell the finest products, as well as offering passionate customer service representatives to help you with any questions that you might have. RunBikes.com truly offers an elite service experience that makes it a pleasure to be one of their customers.

User Experience

RunBikes.com sells a unique product in a beautiful way with an organized site, good search features and solid navigation. The product pages are excellent with long expert reviews, terrific customer reviews, product specs and details, photos and shipping information. We also love the advice section that has links and videos of Run Bikes in action. They're shopping cart and checkout are streamlined and easy with lots of payment methods. Simply put, this is a great, user-friendly site.

Shipping and Returns

Run Bikes offer tons of shipping options and all orders over $99 ship for free. Delivery is fast, packaging is efficient and each box comes with clear return instructions inside. Sharing an "Anytime No Questions Asked" returns policy with their parent site, TipToeTurtle.com, returns are about as easy and customer-friendly as you'll find.

Customer Support

The support staff at RunBikes.com is exceptional. They're Patient, friendly, and willing to help with any questions that you might have. They understand that not everyone knows what a run bike is, and they're happy to explain it via phone, email, or live chat. Customer service representatives are available Monday through Saturday for extended business hours. Email responses arrive back within an hour, live chat responses are instant and callers almost never wait on hold. Overall, RunBikes.com has an excellent customer support network.

About RunBikes

RunBikes.com is an offshoot of TricycleKids.com, a kid-centric website that specializes in high quality tricycles, push trikes, and run bikes. They are a proud part of the TipToeTurtle.com family of specialty kid gear webstores. The mission of RunBikes.com and all of TipToeTurtle's websites is to provide top-notch customer service, as much information as possible on the products they carry, and all the customer reviews they receive. These reviews can range from glowing to gruesome, but Runbikes.com publishes them all because they want customers to be totally informed about what they're buying.