Ross-Simons - Ross-Simons.com Customer Service Ratings at STELLAService

STELLAService's take

It is no coincidence that Ross-Simons has been a thriving jeweler for over half a century. Since opening its first store in 1952, Ross-Simons has been committed to providing its customers with exceptional service and an extraordinary shopping experience. Offering vast selection of unique and exquisite pieces is not the only thing that sets this company apart. Jewelry specialists available 24/7, phenomenal gifting options, a simple three-step bridal ring-builder, and lifetime trade-ins are just the beginning of its offered services. Ross-Simons certainly handles every customer with care as they pursue that one-of-a-kind gift.

User Experience

Well organized and designed, site navigation is simple at Ross-Simons.com. Product pages are exhaustive with multiple photos, video and gift giving options (which are great) in addition to the loads of product information. With a simple, straightforward shopping cart, lots of payment options and quick checkout, finalizing a purchase is a breeze.

Shipping and Returns

Shipping is free for orders over $250 and just $7.99 for flat rate. All orders ship very quickly and boxes come elegantly packaged and include pre-printed return labels for easy returns.

Customer Support

Seven days a week, customer service representatives take phone calls and emails at extended business hours. There's no hold time and phone representatives are usually outstanding, with lots of product information and a friendly, eager to help attitude. Emails can take a day or two to get back but are direct and thoroughly answer any questions asked.

About Ross-Simons

As America's favorite jeweler for more than 50 years, Ross-Simons has provided exceptional service and delivered fabulous jewelry to over 4 million satisfied customers. With designer jewelry collections and couture straight from the runway, Ross-Simons has dazzled generations of families with its amazing selection and great prices.