Ralph Lauren - RalphLauren.com Customer Service Ratings at STELLAService

STELLAService's take

Polo Ralph Lauren has undoubtedly continued its long tradition of grace and excellence at RalphLauren.com. The simple yet elegant web site provides an easy to use platform for online shoppers to browse all of the latest clothing trends. Customers who require assistance beyond the web site can reach Ralph Lauren's friendly, accommodating and fashion savvy customer support team, which has extended business hours, seven days a week. On top of it all, RalphLauren.com provides a hassle-free 60 day return window in case a product doesn't meet expectations. RalphLauren.com is truly committed to providing excellent service along with their excellent clothing.

User Experience

Attractive and organized, well laid out and consistent, RalphLauren.com falls right into step with their classic clothing. The homepage is beautiful and affords easy site navigation while each product page links to a sizing chart and fit guide in addition to a narrative description and item specifics in bullet points. Style guides and seasonal fashion lines have videos, which are cool and fun to watch. Great gifting options are available, with free message and gift wrap included. Lots of payment options are a nice perk and checkout is thorough but can be a bit clunky at times. Off site, the Ralph Lauren Facebook page is well done and serves as a forum for their many "friends."

Shipping and Returns

Most orders qualify for free shipping, but for those that don't RL offers flat rate delivery that's just as speedy. Packaging presentation is nice and includes a charming note thanking customers for shopping with Ralph Lauren. All boxes come with a pre-paid sticky label for super easy returns.

Customer Support

Phone support is available daily at extended business hours. Hold times are under 30 seconds and staffers have a great attitude and are knowledgeable and helpful. Email support is also available and responses don't take longer than 12 hours to come back. Even on email, answers are helpful, clear and packed with personal attention from the customer service representative.

About Ralph Lauren

Since 1967, Ralph Lauren has defined the essence of American style while elevating it to new heights of luxury. Striking a balance between "timeless" and "modern," Ralph Lauren creates collections that express a unique sense of personal style inspired by the rich visual imagery around him. From internationally heralded collections that grace the runway to impeccably crafted sportswear at the forefront of fashion, Ralph Lauren apparel and accessories offer the gift of iconic, enduring style.