is rated EXCELLENT by StellaService.

StellaService uses a rigorous methodology to test the customer service performance of online businesses. earned an Excellent rating, which represents a general high quality of service. Click here to learn more.

Best way to reach

Customer Support Experience


Other ways to contact
6750 South 228th Street, Kent, WA, 98032


Shipping Speed

Pkg Fit and Quality

View Shipping Policy

Returns & Refunds

Ease of Returns

Refund Speed

View Returns Policy


REI loves to get outside and play, and they know first-hand the importance of quality outdoor gear. REI stands behind all their products with a 100% satisfaction guarantee, and they design their own line of award-winning REI brand gear and clothing. REI works hard to earn its reputation for quality and integrity every day. Their commitment remains the same as when they started out in 1938: to inspire, educate and outfit for a lifetime of outdoor adventure.