STELLAService's take
QVC has offered great customer service for years through their in-home shopping channel and they extend it beautifully to their web site, QVC.com. Simple site navigation and a powerful search tool helps customers get exactly what they want efficiently. Product pages offer lots of information and customer reviews, and orders almost always arrive well before their estimated delivery date. With return labels included in-box and outstanding customer service representatives handling phone and email questions, QVC takes care of its customers as well as anyone.
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User Experience
This well organized homepage offers intuitive navigation and a great search feature that helps customers find exactly what they're looking for. Individual product pages are terrific with tons of information, product details, videos demonstrations and detailed, sortable customer reviews. The QVC.com shopping cart is great and although registration is required, their two-click checkout is a dream.
Shipping and Returns
QVC offers some international shipping, mainly to North America and many expedited options for customers, though standard shipping usually arrives before it's projected date. And in-box, all packages include pre-paid sticky return labels for super easy returns.
Customer Support
Phone and email support is available 18 hours a day, seven days a week in English, Spanish, German and Japanese. There's never any holding time for callers and phone representatives are upbeat and friendly. If they don't know the answer immediately, they'll transfer your call to someone who does. Email responses come back in under 18 hour and responses are courteous and thorough, clearly not just cut-and-paste email replies.
About QVC
QVC, Inc., a wholly owned subsidiary of Liberty Media Corporation attributed to the Liberty Interactive Group (Nasdaq: LINTA), is one of the largest multimedia retailers in the world. QVC is committed to providing its customers with thousands of the most innovative and contemporary beauty, fashion, jewelry and home products. The company’s Web site, QVC.com, is ranked among the top general merchant Internet sites. With subsidiaries in the United Kingdom, Germany and Japan, West Chester, Pa.-based QVC has shipped more than a billion packages in its 22-year history.
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Customer Service Information
Contact Information
(800) 367-9444
Call Support Hours:
M - F: 7:00 AM - 1:00 AM (EST)
Sat.: 7:00 AM - 1:00 AM
Sun.: 7:00 AM - 1:00 AM
Company Address:
1200 Wilson Drive
West Chester, PA 19380
Place an order 24 hours a day at QVC.com or call 1-800-345-1212
Shipping Options
- Est. Delivery Time (Standard): 7 - 10 days
- International shipping available
QVC offers shipping outside of the United State so the following areas: Guam, U.S. Virgin Islands, Puerto Rico, American Samoa, Federated States of Micronesia, Marshall Islands, Northern Mariana Islands, Palau, and Canada.
Return Process
30 days for refund or credit
Pre-paid return label in most packages
Outstanding areas
- Quick checkout process
- Pre-paid return label
- Friendly support staff
- Thorough email support