PetSmart - PetSmart.com Customer Service Ratings at STELLAService

STELLAService's take

PetSmart.com loves their customers as much as they love animals. Navigating their website is intuitive, and product pages are packed with information to make sure that you're getting exactly what you want for your beloved pet. Because PetSmart understands that pet emergencies often don't happen during business hours, their friendly, knowledgeable support staff is available 24/7. And, if for any reason you wish to return your product, PetSmart offers a generous 60-day return window that will get your tail wagging. It's easy to love shopping at PetSmart.com

User Experience

PetSmart.com offers an attractive and inviting site. Their product pages are full of information about each and every item, including extremely detailed descriptions, tons of customer reviews, shipping and availability info, and even video demonstrations for many products. Last, PetSmart's shopping cart leaves out the guesswork when it comes to your ordering total; the sub-total includes both tax and shipping charge estimates.

Shipping and Returns

PetSmart has quick standard delivery, as most products arrive well within a week. If you'd like your order even sooner, PetSmart.com offers expedited options that will get it to you as fast as the next business day. Also, don't worry if Fluffy and Fido don't like what you've ordered for them, you have 60 days to return it for a full refund, and each shipment comes with a pre-printed return label. Returns are so easy that you can practically leave it up to your pets to handle their own returns.

Customer Support

24/7 phone support means that you can get all of your questions answered quickly, no matter what time it is. If you'd rather send an email, PetSmart will respond with a thorough, clear answer in about 5 hours. The best part is that phone and email representatives are friendly, helpful, and all seem to love your pet almost as much as you do.

About PetSmart

PetSmart is the largest specialty retailer of services and solutions for the lifetime needs of pets. With over 1149 pet stores in the United States and Canada and a growing number of in-store PetsHotels cat and dog boarding facilities and Doggie Day Camps. They provide a broad range of competitively priced pet food and pet supplies; offer complete pet training, pet grooming and pet adoption services.