Performance Bicycle - PerformanceBike.com Customer Service Ratings at STELLAService

STELLAService's take

You can't go wrong shopping at PerformanceBike.com. Purchases are protected by a 100% satisfaction guarantee, which allows customers to be confident that they'll walk away with the right product. Performance Bike also offers several shipping options, including free shipping on any order over $150. If you require assistance, help is never hard to find with the phone number, live chat function, email address, and contact link available on every page of the web site. PerformanceBike.com has proven to be one of the most accessible companies today, and with sound customer and technical support, it's easy to see why they have such a passionate following.

User Experience

PerformanceBike.com offers a performance site with simple, fast navigation and a lot of refining options for searching. Product information includes specifications, features and good, clear pictures. We love the comparison feature lets customers compare any two products side-by-side and the incredibly elaborate product reviews which are available for almost any item. Also be sure to check out their cool "cycling gifts" section.

Shipping and Returns

Orders over $150 ship free and PerformanceBike.com offers loads of international shipping options, so whether you've ordered a new frame or just a few tire levers, they'll arrive quickly, no matter where you live. Returns are easy and Performance Bike processes returns so quickly that refunds come back in a matter of days.

Customer Support

Performance Bike offers customer support through phone, email and live chat, but they serve different purposes. For supremely helpful technical support from experienced cyclists, use their Monday through Friday live chat support line. For equally helpful customer support, also from experienced cyclists, dial or email Monday through Friday at extended hours. Callers won't wait on hold and phone agents really know what they're talking about. It's clear that they each know the products well and often seem to be speaking from personal experience. Emails aren't as friendly or personal as phone answers but come back within 24 hours with direct answers.

About Performance Bicycle

Over twenty five years ago, Garry and Sharon Snook began Performance Inc. in the basement of their home in Chapel Hill, NC. Since then, it has grown into the nations leading bicycle mail order and retail company. Performance Inc. has thrived on its ability to meet and anticipate customer needs. The company has offered a 100% satisfaction guarantee on all products sold since the early beginings of the company, and this has led to other equally significant services and policies like overnight shipping and a price protection plan.