You can't go wrong shopping at PerformanceBike.com. Purchases are protected by a 100% satisfaction guarantee, which allows customers to be confident that they'll walk away with the right product. Performance Bike also offers several shipping options. If you require assistance, help is never hard to find with the phone number, live chat function, email address, and contact link available on every page of the web site. PerformanceBike.com has proven to be one of the most accessible companies today, and with sound customer and technical support, it's easy to see why they have such a passionate following.
PerformanceBike.com offers a performance site with simple, fast navigation and a lot of refining options for searching. Product information includes specifications, features and good, clear pictures. We love the comparison feature lets customers compare any two products side-by-side and the incredibly elaborate product reviews which are available for almost any item. Also be sure to check out their cool "cycling gifts" section.
Performance Bike offers customer support through phone, email and live chat, but they serve different purposes. For supremely helpful technical support from experienced cyclists, use their Monday through Friday live chat support line. For equally helpful customer support, also from experienced cyclists, dial or email Monday through Friday at extended hours. Callers won't wait on hold and phone agents really know what they're talking about. It's clear that they each know the products well and often seem to be speaking from personal experience. Emails aren't as friendly or personal as phone answers but come back within 24 hours with direct answers.
About Performance Bicycle
Over twenty five years ago, Garry and Sharon Snook began Performance Inc. in the basement of their home in Chapel Hill, NC. Since then, it has grown into the nations leading bicycle mail order and retail company. Performance Inc. has thrived on its ability to meet and anticipate customer needs. The company has offered a 100% satisfaction guarantee on all products sold since the early beginnings of the company, and this has led to other equally significant services and policies like overnight shipping and a price protection plan.
Customer Service Information
Call Support Hours:
M - F: 7:30 AM - 12:00 AM EST
Sat.: 7:30 AM - 12:00 AM
Sun.: 7:30 AM - 12:00 AM
- Overnight shipping available
- International shipping available
- Shipping free with $50.00 order
- Shipping cutoff time: 4:00 PM EST for Overnight / Next Day, Two Day Shipping
Generally 365 day window for refund or credit;
Performance guarantees 100% satisfaction with every product they sell.
- Detailed product reviews
- Simple returns
- Minimal hold times
- Knowledgeable support