Patagonia - Patagonia.com Customer Service Ratings at STELLAService

STELLAService's take

Patagonia's customer service will make you feel as warm and fuzzy as their coats. Aside from their easy to navigate web site, they go out of their way to be available for their customers. With phone, email, and live chat 7 days a week, it's easy to get in touch with their friendly and knowledgeable support staff. Combine that with a 365-day window for returns and exchanges, and it becomes clear that Patagonia wants you to be perfectly satisfied with your gear when you're out adventuring.

User Experience

Patagonia provides a user-friendly website that makes it easy to browse through their wide array of gear. Searching for products is a snap as you can find their search bar globally throughout the site, and product pages are packed with features including narrative descriptions, detailed and technical specs, customer reviews, a fit guide, and a Q&A board for each item they sell. True to their mission, Patagonia even gives detailed reviews of how eco-friendly the production of each item is. No matter how casual or serious you are about outdoor gear, Patagonia.com can answer any question that you might have.

Shipping and Returns

Confused about what the shipping policy is for Patagonia? Not to worry, they provide a link to their shipping policy globally throughout their site. heir standard shipping will get your order to you within a week, and Patagonia's 365-day return window gives you plenty of time to decide whether or not you'd like to keep your order.

Customer Support

Live chat, email and phone support? Patagonia has all three, allowing you to pick which is the easiest way for you to reach out. Their phone and live chat support is offered with extended hours each day, seven days a week. If that wasn't enough, Patagonia's support staff is terrific, and just as eager as you are to help you find the perfect product. They are supremely knowledgeable, patient, and willing to help.

About Patagonia

Patagonia grew out of a small company that made tools for climbers. Alpinism remains at the heart of a worldwide business that still makes clothes for climbing - as well as for skiing, snowboarding, surfing, fly fishing, paddling and trail running. These are all silent sports. None requires a motor; none delivers the cheers of a crowd. In each sport, reward comes in the form of hard-won grace and moments of connection between us and nature.