Parts Express - Parts-Express.com Customer Service Ratings at STELLAService

STELLAService's take

Because they specialize in, well, parts, PartsExpress.com is inherently focused on details. Their attention to detail carries over to their customer service wonderfully, making for a customer-friendly experience throughout the entire buying process. Their web site is easy to navigate with exhaustive product pages featuring user comments, many of which are from serious mechanics. We love the free shipping for orders over $98 and their generous 90-day return policy. Need help? Parts Express offers great customer service through phone, email and live chat six days a week. So no matter what product you need, Parts Express has you covered.

User Experience

With a well organized homepage, smart layout and good navigation tabs, PartsExpress.com makes it easy to find just the right part, whatever it is. We love the "Tech Talk" forum which is a cool blog that keeps a good dialogue flowing between staff and customers. Product pages are great, giving a nice overview, technical details, user reviews (most of which are from mechanics) and a Q&A board for each item. Their shopping cart is good and a mini-shopping cart drops down when you add an item. Checkout, like everything else is quick and easy.

Shipping and Returns

PartsExpress.com offers free shipping on orders over $98, as well as expedited options and international options to Canada and Europe. Orders arrive quickly and often before their projected delivery date. Return labels can be easily printed online and the 90 day return policy makes for easy returns.

Customer Support

Phone, email and live chat support is available at extended business hours Monday through Saturday for live customer support. Callers experience hold times of less than three minutes and representatives know a ton but are happy to transfer customers to a specialist if need be. Email responses can feel scripted but are still clear and get the job done. Live chat agents vary in demeanor, but are all knowledgeable and direct in their answers.

About Parts Express

Parts Express has provided electronic parts and accessories to the audio/video industry since 1986. They are proud to offer their customers - from sound technicians to audio enthusiasts - the finest audio and video parts for quality home and professional installations, all at highly discounted prices. The corporate office and warehouse of Parts Express is located in a 120,000 square foot facility in Springboro, Ohio, about 25 minutes north of Cincinnati.