STELLAService's take
ParagonSports.com launched in 2001 and has quickly established itself as a customer service leader. The company offers a slick web site that is easy to navigate as well as video overviews on products such as running shoes and spring jackets. ParagonSports.com also boasts low call hold times, in case you require help from one of their friendly service representatives. If you'd like to return a product, Paragon provides a sticky return label for quick and easy returns.
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User Experience
Paragon Sports is a great model for what a customer friendly web site should look like. Navigation is seamless and simple, no matter where you go on their site. Product pages have good pictures, video, thorough information in bullet form and lots of nice customer reviews. Customers can choose their desired shipping options from inside the shopping cart, and ParagonSports.com's five-click checkout is straightforward and efficient.
Shipping and Returns
Shipping options are a bit limited but a good shipping confirmation email keeps customers in the loop on deliveries. All packages are efficiently packed and come with pre-printed sticky return labels. Returns are easy and Paragon doesn't charge restocking fees on returned merchandise. Isn't that swell?
Customer Support
Whether it's over the phone or via email, Paragonsports.com is interested in answering your question. If a phone representative can't answer your question, they'll transfer you to a specialist who can. Similarly, emails won't come back until your answer has been found. Phone support is offered at extended hours, seven days a week.
About Paragon Sports
For sports enthusiasts around the world, Paragon Sports is considered the benchmark of quality for all types of sports equipment and clothing. Since 1908, we have taken pride in showcasing products from the brands you know and love as well as unique and exceptional brands that you may not be familiar with yet. At Paragon Sports, we are committed to bringing you the hottest, most innovative and technologically advanced products in the sports and outdoor field. We thank you for visiting and hope you have a very pleasant shopping experience.
Customer Service Information
Contact Information
(800) 961-3030
Paragon Sports Customer Service
Call Support Hours:
M - F: 10:00 AM - 8:00 PM (EST)
Sat.: 10:00 AM - 8:00 PM
Sun.: 11:00 AM - 7:00 PM
Company Address:
867 Broadway
New York, NY 10003
Shipping Options
- Overnight shipping available
- Est. Delivery Time (Standard): 2 - 5 days
- Shipping free with $49.00 order
- Shipping cutoff time: 12:00 PM (EST) for Next Day Shipping
Return Process
Generally 30 days for refund or credit;
Outstanding areas
- Minimal hold times
- User-friendly navigation
- Simple returns
- Efficient packaging
Company Statement
At Paragon Sports, it's our mission to provide a unique and fulfilling shopping experience to every customer, every time, by setting the standard in customer service and quality product.