Palm Beach Jewelry - PalmBeachJewelry.com Customer Service Ratings at STELLAService

STELLAService's take

Palm Beach Jewelry understands that selling luxury products needs to be complimented by providing outstanding customer service. The company's website is very well organized, making it easy to find that perfect gift. Product pages are particularly detailed and helpful. In case you make the wrong choice, Palm Beach Jewely provides a pre-paid return label in every package along with a hassle-free returns process. On top of it all, they offer quick customer support through phone, email, and live chat.

User Experience

It's not really possible to be too thorough when buying jewelry so it's nice to see that product information pages at PalmBeachJewelry.com are up to snuff. They each feature lots of detailed, nuanced information along with great pictures and customer reviews. The rest of the site is nice as well; easy to search and simple to navigate. An organized shopping cart, lots of payment options and four-click checkout make for a sparkling finish to the web-experience.

Shipping and Returns

Packaging is very efficient and each order comes with a little gift, a polish cloth and a nice, purple display box. Returns are easy with the included pre-paid return label and their leisurely 90-day return policy.

Customer Support

Extended phone, email and live chat hours seven days a week mean that human support is fast and convenient. There is no hold time for phone calls and representatives are clearly committed to helping to solve whatever the problem may be. Email responses come back within 18 hours and are brief but direct and helpful. Live chat connects quickly and, much like their phone staff, representatives are responsive and friendly.

About Palm Beach Jewelry

Fashion jewelry, sterling silver, cubic zirconia and more at prices you'll love. Celebrating over 50 years of delivering exceptional value and style. Large selection of fashion jewelry, designer fragrances and more to suit every occasion. Every order comes with a Free Gift and our 90-Day Guarantee.