Orvis - Orvis.com Customer Service Ratings at STELLAService

STELLAService's take

The rugged outdoor products offered at Orvis.com stand in sharp contrast to the welcoming and hassle-free shopping experience they offer. Their customer service team is top-notch and will do their best to ensure questions get answered and your experience is a pleasant one. With a simple returns process that takes out all the guesswork, Orvis.com makes buying outdoor apparel a breeze.

User Experience

You almost feel as though you're outdoors when you shop at Orvics.com. When first visiting the site, you're greeted not only by lush green colors, but also with a homepage that makes it easy to navigate to different product categories and search for what you need. Orvis.com's global search bar allows you to get highly robust results that you can narrow by price and product category.

Shipping and Returns

Orvis strives to make your delivery process simple, that's why they display a link to their shipping policy globally. Their standard delivery option should always arrive on time, and often before the estimated delivery date. Returns are made easy with a prepaid sticky return label included in the package.

Customer Support

Nature never takes a break and neither does Orvis. They offer 24/7 live call support as extended live chat hours, seven days a week. Don't hesitate to email them if you prefer, their support staff is prompt and provides excellent support.

About Orvis

For more than 150 years, the Orvis name has stood for outdoor traditions, quality, and customer satisfaction. In 1856, Charles Orvis founded the Orvis Company in Manchester, Vermont, offering the finest fly fishing equipment, and priding himself on customer satisfaction and service. Today, along with their world famous fly-fishing gear, Orvis offers distinctive clothing, home furnishings, gifts, and dog products. Each item is rooted in their heritage of authenticity and the outdoors, and is backed with a no-questions-asked guarantee.