About Oriental Trading
Oriental Trading Company is the nation's largest direct merchant of value–priced party supplies, arts and crafts, toys and novelties, wedding favors and a leading provider of school supplies and affordable home décor and giftware. OTC has been recognized as one of the Top 50 Internet Retailers and one of the Top 50 Catalog Companies.
Customer Service Information
Contact Information
(800) 348-6483
Oriental Trading Customer Service
Call Support Hours:
M - F: 6:00 AM - 11:00 PM (CST)
Sat.: 7:00 AM - 8:00 PM
Sun.: 7:00 AM - 8:00 PM
Company Address:
P.O. Box 2308
Omaha, NE 68103
Shipping Options
- Overnight shipping available
- Est. Delivery Time (Standard): 1 - 8 days
- International shipping available
- Shipping cutoff time: 12:00 PM (CST) for Next Day Shipping
Return Process
Generally 90 days for refund or credit;
Outstanding areas
- Enthusiastic live support
- 7 day call support
- Party resource section
Company Statement
We're committed to outstanding customer service offering easy ordering by phone, fax or web, speedy delivery and no-hassle return policies. Our websites have both the VeriSign Secure Site Seal and the Better Business Bureau Online Reliability Seal.