OpticsPlanet, Inc. - OpticsPlanet.com Customer Service Ratings at STELLAService

STELLAService's take

OpticsPlanet.com makes it easy to see why they're one of the world's leaders when it comes to offering a wide-spanning variety of optical devices and military gear. The company recognizes that there's beauty in the details, providing highly specialized insight for each product they offer, including frequently asked questions, multiple pictures, and very detailed descriptions. Several shipping options, and a simple return policy make shopping here even more alluring. Factor in their knowledgeable, easily accessible customer support staff and it becomes crystal clear: OpticsPlanet.com provides great overall customer service.

User Experience

With neatly organized product category listings directly on its homepage, OpticsPlanet.com makes it fast and easy to hunt down the exact product that you're looking for. Product pages are packed with detailed descriptions as well as technical specs and user reviews. Checkout is quick and straightforward, and Optics Planet does a great job of keeping in touch with customers through Twitter and their routinely updated blog.

Shipping and Returns

At OpticsPlanet.com, any order over $30 ships for free! However, if you need it faster, they provide a number of expedited options, including next-day shipping. The returns process is super simple as well -- all you have to do is print out your return slip and return label (both available online) attach them to your box, and drop it in the mail. For added peace of mind, refunds on returned items come very quickly, and every item that Optics Planet sells is backed by their 100% customer satisfaction guarantee.

Customer Support

Phone and live chat support are both at your beck and call seven days a week, with extended hours during weekdays. If neither of those suits your fancy, feel free to email as you should get a response within the next hour or so. However, just because they're quick doesn't mean they're thoughtless; you can expect to get knowledgeable, friendly and detailed responses each time you reach out. Be it by phone, live chat, or email, Optics Planet's support staff is supremely knowledgeable and can answer even the most technical questions about the product that you have in your sights.

About OpticsPlanet, Inc.

Founded in 1999, OpticsPlanet, Inc. is one of the world's leading online retailers with targeted niche stores specializing in sport optics, tactical and military gear, binoculars, night vision optics, rifle scopes, and sunglasses. Based outside of Chicago, in Northbrook, Illinois, the company operates a network of multiple online stores including OpticsPlanet.com, Tactical-Store.com, EyeWearPlanet.com, LabPlanet.com, and also Dvor.com, the first members-only online store offering exclusive flash sale deals on outdoor, sports, and hunting gear. The company has received numerous industry awards and has been recognized by its customers and several major publications for its excellent service and stellar sales growth. Recently, the company has been recognized by Internet Retailer Magazine as one of the top 500 e-retailers in the U.S. for the fourth year in a row, and by Inc. Magazine as one of the top 5000 fastest growing companies in the United States for three consecutive years.