OnlineShoes - OnlineShoes.com Customer Service Ratings at STELLAService

STELLAService's take

OnlineShoes.com prides itself on being the nation's first online shoe retailer. Aside from offering a vast product selection, OnlineShoes.com understands that individual customers are irreplaceable. The company offers a smooth online experience with a section of their website dedicated to product videos. They also offer free shipping and exchanges as well as a 365 day return policy. On top of this all, Online Shoes offers a 110 percent price-difference refund if you find the same shoe for less on another web site. Add in supremely friendly and capable 24/7 phone and email customer service representatives and it's no wonder that OnlineShoes.com has such a loyal customer base. They go out of their way to create the best possible online shopping experience, and it shows!

User Experience

We like the neat, uniform look to OnlineShoes.com which lends itself to easy navigation. Product information is robust, coming in both paragraph and bullet form. Reviews are thorough and their rating system provides descriptions and categorized pros, cons, best uses (e.g. for casual or outdoor enthusiast) and a "bottom line" about the product. Power Reviewers are frequent reviewers that the site officially trusts and promotes. Checkout is quick and easy and they take every payment method possible. Also, don't miss their fun, entertaining blog for even more shoe access.

Shipping and Returns

Shipping and returns are short and sweet. Free shipping. Free exchanges. 365 day returns. Just print out a pre-paid return label, send back and wait for a quick refund. It's as simple and customer-friendly as it gets.

Customer Support

Phone and email support are both available 24/7 and feature agents that are seemingly all-knowing and happy to be helping out. Callers experience almost no hold time, emails are returned within a half-hour (yes, really) and all answers are thorough, friendly, and professional. Their customer support is simply fantastic.

About OnlineShoes

Onlineshoes.com founder Dan Gerler sold his first pair of shoes at age 11 in the north Seattle Red Wing store his father opened in 1968. Over the years, the family business steadily grew in the Puget Sound, and in 1983 Dan stepped into a leadership role as its president and CEO. Onlineshoes.com is the nation's first online shoe retailer. Profitable since 2000, it's also the only privately held Internet business among its competitors and continues to enjoy revenue growth rates in the high double digits year over year.