OfficeMax - OfficeMax.com Customer Service Ratings at STELLAService

STELLAService's take

OfficeMax.com gives customers a great experience through easy site navigation, outstanding (and sortable) customer reviews and solid product information that leaves out no detail. Shipping options are basic and standard delivery is fast and free if orders are over $50. OfficeMax.com has fantastic return options that include in-store and home pick-up. For help, 24/7 call and email support are backed by a patient, friendly, and helpful staff that go the extra mile to keep customers happy.

User Experience

The OfficeMax.com homepage is extremely intuitive, especially for a company that sells as many products as they do. All of the appropriate information is well organized and there's a nice feeling of open space and simplicity throughout the site. Product pages are good with clear, relevant information and a well organized template for user reviews that makes them helpful and easy to sort through. Checkout is quick and painless too with help from the clear, easy to use shopping cart.

Shipping and Returns

OfficeMax.com's standard shipping usually arrives speedily, often within four days. To top it off, all orders of $50 or more ship free. Returns are easy as well with in-store returns, mail-in returns or the ability to have OfficeMax send someone to pick up your box at your home or office.

Customer Support

If there's every a problem that requires first-person solutions, just call or email 24-hours a day. Calls face almost no hold time and phone staff are pleasant, patient and affable when answering questions. Email responses usually come back at rapid pace and are direct, helpful and to the point.

About OfficeMax

OfficeMax is a leader in both business-to-business office products solutions and retail office products. Their mission? It's simple - they're here to help customers do their very best work. OfficeMax provides office supplies and paper, office furniture, technology products and solutions, and print and document services through OfficeMax ImPress to consumers and large, medium and small businesses.