About Northern Tool & Equipment
Serious do-it-yourselfers put their kids to sleep with bedtime stories from the catalogs of Northern Tool & Equipment. Stocked with more than 35,000 products, the company offers an assortment of heavy-duty tools as well as construction and industrial equipment (such as air compressors, power generators, and pressure washers). Its primary customers include building contractors, automotive shops, and the do-it-yourself crowd. The firm also markets gadgets and gifts through its Kotula's division. Northern Tool rings up revenues via catalogs (biggest sales channel), websites, and more than 70 retail stores in 14 states. CEO Donald Kotula founded Northern Tool as a mail-order shop in 1981.
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Customer Service Information
Contact Information
(800) 222-5381
Northern Tool & Equipment Customer Service
Call Support Hours:
M - F: 7:00 AM - 6:00 PM (CST)
Sat.: 8:00 AM - 2:00 PM
Sun.: Closed
Company Address:
2800 Southcross Drive West
Burnsville, MN 55306
Shipping Options
- Est. Delivery Time (Standard): 3 - 9 days
- International shipping available
Return Process
Generally 30 days for refund or credit; Re-stocking fees may apply;
Outstanding areas
- Expert support staff
- Informative web site
- Live chat
- Easy returns